There can be many reasons for inefficient and ineffective HR processes. Barriers between functions may cause managers to limit their activities to their own "silo." Inadequate systems support may slow down service delivery. Unclear accountabilities make it difficult to see where or how to start a change effort. And finally, since HR has not traditionally been a well-measured function, tracking (and therefore improving) customer satisfaction and process performance has been based on anecdotal evidence at best.
A comprehensive process redesign can be a powerful enabler of the HR function as it addresses the many pressures for change within the organization:

• Strategic Pressures – globalization; mergers and acquisitions; cost reduction; building organizational capabilities; misalignment of strategy, technology, process, and organization;
• Organizational Pressures – unclear roles/responsibilities, increased need for communication and/or flexibility;
• Process Pressures – redundant activities, high costs, fragmented functions, no documentation;
• Technology Pressures – inadequate/inappropriate systems, too many manual processes.

CDP's HR process improvement services can produce a dramatic enhancement in HR organizational performance. By redesigning the HR infrastructure and processes that deliver services to customers, our HR operations consultants help clients:

• Substantially reduce costs by streamlining HR processes, incorporating automation, and applying best practices.
• Increase customer satisfaction by focusing on the HR services important to managers and employees.