First, define your Shared Services strategy. This involves conducting a 'diagnostic review' to establish what your human resources function actually does, what it costs, what it could do better, and what HR activities should be handled differently.
The key usually lies in a radical reshaping of HR's structure and service delivery around three elements:

• centers of excellence, which formulate and apply HR policy in their specific areas of expertise
• HR shared services, responsible for delivering efficient services, fulfilling agreed service levels, providing management information and driving continuous improvement
• HR business unit, which translates the business and operational imperatives into HR actions

CDP has the experience and expertise to help you establish a clear HR Shared Service strategy and the operating model to deliver it - enabling you to make the most of your human resource processes, sourcing and technology, and achieve greater efficiency and better service.