As the central command for Hitachi's operations in China, Hitachi China is responsible for shared services and management functions. However, with subsidiaries spanning multiple sectors\u2014including manufacturing, high-tech, and medical and chemical industries\u2014each company had distinct payroll rules, attendance systems, and social security processes. These varied systems were like a pile of jigsaw puzzle pieces of different shapes that simply wouldn\u2019t fit together.<\/p>\n\n\n\n
The turning point came in 2015. Hitachi China decided to partner with CDP to jointly establish a Shared Service Center, offering a three-in-one integrated solution\u2014comprising systems, BPO, and social insurance\u2014to subsidiaries willing to join. To date, more than 20 group companies have joined, serving over 2,000 employees.<\/p>\n\n\n\n
When HR Was Trapped by Manual Work and Silos<\/strong><\/p>\n\n\n\n Before the partnership, many subsidiaries lacked unified systems and even relied entirely on manual operations. Hitachi China wanted to help its subsidiaries reduce their workload but struggled to find a unified approach. This fragmented approach was not only inefficient but also undermined the employee experience. Employees had to search through HR's emails for hours to find pay stubs, and obtaining certificates required filling out forms and waiting for approvals. HR professionals themselves were overwhelmed\u2014their time was consumed by administrative tasks, leaving them unable to provide valuable employee services.<\/p>\n\n\n\n Building a Shared Platform, Not Just Buying Software<\/strong><\/p>\n\n\n\n CDP did not rush to recommend a one-size-fits-all system. Together, they identified the root of the problem: Hitachi China did not need to automate the processes of a single subsidiary, but rather to build a shared, standardized, and sufficiently flexible service platform for all subsidiaries willing to join.<\/p>\n\n\n\n The solution gradually took shape. Hitachi China assumed the role of the central hub, while CDP provided the platform and operational capabilities. We accomplished three key tasks:<\/p>\n\n\n\n Years Later: Comprehensive Improvements in Efficiency, Cost, and Experience<\/strong><\/p>\n\n\n\n After sustained operation, the results have been highly robust:<\/p>\n\n\n\n Industry Insights: A Model for HR Operational Transformation<\/strong><\/p>\n\n\n\n Hitachi China's experience demonstrates that for multinational corporations establishing HR shared service centers in China, the essence lies not in the introduction of a single system, but in a fundamental restructuring of operational models. It requires headquarters to shift from being a controller to an enabler, using a standardized platform as the foundation while allowing business units to retain necessary flexibility within a unified framework, thereby resolving the long-standing tension between centralization and decentralization.<\/p>\n\n\n\n The success of this approach depends on two strategic choices: First, entrusting complex tasks, such as payroll calculation and social insurance management, to professional partners with proven delivery capabilities for long-term operation, rather than fragmented outsourcing; second, expanding gradually through a \"voluntary participation, results-driven\" approach to avoid organizational resistance caused by radical change. More importantly, the value of an HRSSC should not be limited to the tactical level of cost reduction and efficiency improvement; it truly frees up the HR organization's time and attention, enabling it to focus on core priorities such as talent strategy and organizational effectiveness. For any enterprise operating in a multi-entity, multi-business-model environment, this represents a transformative logic worth emulating.<\/p>\n\n\n\n <\/p>","protected":false},"excerpt":{"rendered":" \u65e5\u7acb\u4e2d\u56fd\u4f5c\u4e3a\u5728\u534e\u4e1a\u52a1\u7684\u603b\u6307\u6325\u90e8\uff0c\u627f\u62c5\u7740\u5171\u4eab\u670d\u52a1\u4e0e\u7ba1\u7406\u804c\u80fd\u3002\u7136\u800c\uff0c\u9762\u5bf9\u65d7\u4e0b\u5236\u9020\u3001\u9ad8\u79d1\u6280\u3001\u533b\u7597\u5316\u5de5\u7b49\u591a\u4e2a\u9886\u57df\u7684\u5b50\u516c […]<\/p>\n","protected":false},"author":1,"featured_media":8449,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"industry":[30,46,49,32],"product_cat":[44],"class_list":["post-8448","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-live-class","industry-30","industry-46","industry-49","industry-32","product_cat-hr"],"acf":[],"yoast_head":"\n\n
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