Client Name: Arrail Group (Arrail Dental)
Industry: Dental Medical Services
Profile: Arrail Group isChina’s leading premium private dental care provider, founded in 1999 andlisted on the Hong Kong Stock Exchange in 2022 (Stock Code: 06639.HK) with amarket capitalization exceeding HKD 8 billion. The group operates 111 directlymanaged dental hospitals and clinics across 15 Chinese cities, offeringlifelong patient care. It is China’s first publicly listed dental chaininstitution.

II. Client Pain Points & Challenges

1.       Data Fragmentation & Inefficiency:

o    3,800 employees scattered 110+ locations nationwide, withinconsistent master data and error-prone manual payroll processing.

o    Attendance data required manual handling across 15 citieswith varying standards, posing high compliance risks.

2.       Complex Payroll Calculations:

o    Fixed Compensation: 15 regionalcalculation rules (e.g., 21.75-day workweeks, shift-based pay) and inconsistentallowance algorithms.

o    Variable Compensation: 500+ performanceschemes with complex commission parameters and frequent policy changes, leadingto over 10% error rates in manual Excel calculations.

3.       Lack of Management Oversight:

o    Headquarters lacked real-time visibility into nationwidesalary data, with fragmented reporting formats and opaque calculation logic.

o    Non-compliant salary policies in some clinics (e.g.,overtime pay, holiday deductions).

III. Solutions & Project Outcomes
Solutions:

1.       Payroll System Redesign:

o    CDP’s expert team consolidated 1,000+ payroll logicvariants nationwide into 1 standardized fixed compensation rule + 1 unifiedvariable performance framework within 3 months.

o    Integrated with SAP systems to automate data flow whilepreserving existing IT assets.

2.       End-to-End Digital Monitoring:

o    Deployed an HCM platform integrating master data,attendance, and payroll modules for real-time data synchronization across 15cities.

o    Generated visual reports (e.g., gross/tax/net paystructures) enabling headquarter oversight of payroll processes at all clinics.

3.       Compliance & Efficiency Enhancements:

o    Embedded labor law compliance engines to auto-validateovertime, leave policies, and other risks with 99% accuracy.

o    Configurable parameters for performance bonuscalculations supported dynamic policy adjustments, improving response times by80%.

Project Outcomes:

·         Efficiency Breakthroughs:

o    Payroll cycles reduced from 10 to 3 days; error ratesdropped from 10% to 0.5%.

o    HR transactional workloads decreased by 70%, freeingresources for strategic talent management.

·         Management Upgrades:

o    100% digitization of national payroll data; standardized attendancecompliance across 15 cities.

o    Streamlined 500+ performance schemes, reducing managementcomplexity by 90%.

·         Strategic Value:

o    Supported post-IPO scalability, shortening new clinicsystem deployment timelines.

o    Provided a digital foundation for "group-wide,branded, chain-oriented" growth, significantly boosting HR efficiency.

IV. Project Value Recognition:"CDP’s HCM solution not only resolved Arrail’s complex payroll challenges but also transformed HR from a cost center to an efficiency driver. Consolidating 1,000+ payroll logics and achieving full data transparency across 15 cities within 3 months marks a milestone in digital management for the dental healthcare sector."