PART.01 Project Overview

Client Testimonial

"CDP's 'SSC+BPO' model not only mitigated transition risks but also restructured our HR management logic through centralization and digitalization. This innovative integration capability was the core reason we chose CDP over traditional suppliers."

------ Tony Jin, HR Director, Innomada China

An HR "Upgrade Contest"

When the manufacturing giant Innomada was spun off from its former Siemens HR services partner, the HR function faced the dual challenge of ensuring service continuity while not impacting business development during the transition. CDP broke the impasse with a "Dual-Engine" approach combining "HR SSC (Shared Services Center) + Payroll BPO (Business Process Outsourcing)", achieving within just 6 months:

Operational Assurance: 100% payroll accuracy, 0 delayed payments.

Efficiency Leap: HR costs reduced by 30%, freeing up 50% of HR manpower for strategic transformation.

Experience Upgrade: 85% employee satisfaction, hailed by senior management as "Industry Best Practice".

Model Innovation: Created the manufacturing sector's first "Dual-Engine" digital benchmark, receiving the group's annual benchmark certification.

Efficient Implementation: Full deployment completed in 6 months, 25% faster than the industry average.
This was not just a service delivery, but a revolution in manufacturing HR management paradigms – the deep integration of "System + Service" turned the spin-off reorganization from "growing pains" into a "leap opportunity".

CDP provided end-to-end services for Innomada, from payroll compliance to full-process digital management, successfully achieving seamless global system integration, a "zero-risk" transition through the business spin-off, and a leap in management efficiency. This case has become a benchmark practice for the deep integration of digital "System + Service" in the manufacturing sector, providing a replicable solution for large multinational enterprises seeking HR digitalization and Shared Services Center efficiency improvements.

PART.02 Client Background

Company Profile: Innomada is a multinational manufacturing enterprise with global operations in 49 countries. Its China operations cover 13 cities and 4 factories, with a total workforce of 3,000+ employees. It focuses on high-precision industrial equipment manufacturing and holds a leading global market position.

Business Goal: To complete the transition to independent operation after being spun off from the former Siemens HR services partner, building an autonomous, efficient, and compliant global human resource management system.

Industry Challenges: High labor costs in manufacturing, complex multi-location compliance, and a large employee base made traditional HR models inadequate for post-spin-off management needs.

PART.03 Challenges
Specific Problems:

Service Disruption Risk: The termination of services by the former Siemens HR services partner necessitated rapid takeover of core functions like payroll processing, social security contributions, and records management.

Significant Management Efficiency Pressure: The former partner managed 106 HR processes for 3,000+ employees. Transferring this to the existing HR team created a significant efficiency gap and immense transition pressure.

Model Innovation Need: Traditional outsourcing services did not align with independent operation goals. A "Shared Services Center (SSC) + Payroll BPO" model was needed to achieve both centralized management and cost optimization.

Core Objective:
Achieve seamless service transition, establish standardized SSC processes, and enhance digital management capabilities.

PART.04 Solution & Innovative Highlights

CDP's innovative core design of the new "HR Shared Services Center (HRSSC) + Payroll Business Process Outsourcing (Payroll BPO)" model ensured the project's smooth implementation.

Innovation 1: Payroll as the Lever, Moving the Whole Structure – From "Payroll Tool" to "Strategic Partner"

Dual-Engine Drive

Payroll BPO: Covered payroll calculation, personal income tax (PIT) declaration, and social security management across 13 cities. Achieved automated data flow and 100% accuracy through seamless integration between CDP's proprietary platform and the global master data SAP system.

HRSSC: Established an HR Shared Services Center. Streamlined and optimized 200+ existing processes (onboarding/offboarding, transfers, records transfer, policy, etc.) down to 40+ efficient processes, managed uniformly via the SSC. This transformed HR from efficiency "firefighters" to efficiency "planners", increasing organizational efficiency by 40%.

Innovation 2: Seamless SAP Integration – From "Working in Silos" to "Deep Integration"

Deep System Integration: Leveraged CDP's status as an official recommended partner for Workday and SAP, with unique deep collaboration capabilities, to successfully complete real-time master data (integration) and system consolidation, breaking down "data silos".

Flexible Workforce Segmentation: Implemented layered HR management ("Core-Non-Core") by applying full SSC process support for over 3,000 employees based on segmentation.

Intelligent Operations: AI-driven automated approvals (increased attendance request processing efficiency by 70%), Tier0-Tier3 ticket system covering 90% of employee inquiries, reducing manual intervention.

Implementation Process:

Model Validation (1 month): Compared three service proposals, confirming "SSC+BPO" as the optimal balance of cost and efficiency.

Global Collaborative Rollout: Co-developed a transition plan with the European headquarters, ensuring smooth and stable transfer of original GBS processes and business functions to the Innomada SSC, guaranteeing global business continuity.

Benchmark Replication Preparation: Documented manufacturing SOP templates, compliance risk databases, and other assets, laying the foundation for industry (promotion/rollout).

PART.05 Project Implementation Results
Key Results:

Payroll processing efficiency increased by 50%, error rate reduced to 0.1%, 100% compliance with global requirements met.

HR operational costs reduced by 30%, freeing up 50% of HR manpower for strategic projects.

Employee service response time improved to under 5 minutes, covering 90% of high-frequency requests.

PART.06 Project Summary & Future Outlook

Systems solve today's problems, services define tomorrow's value.

Through the new "HR SSC + Payroll BPO" model, with deep "System + Service" integration as its core value, CDP Group helped Innomada achieve comprehensive improvements in management efficiency, compliance, and employee experience, rapidly building global HR resilience.

This collaboration not only demonstrates CDP's excellence in SSC construction but also validates its scalable implementation capabilities with a replicable digital benchmark, establishing a leading industry innovative practice. In the future, CDP will continue to lead the wave of HR transformation for multinational enterprises through technological deepening, migration of successful experiences, and industry empowerment.