Client Name: Continental AG

Industry: Automotive Parts Manufacturing

Profile: Continental AG is one of the world’s top five automotive component suppliers, operating 26 production bases and 17 R&D centers across China with tens of thousands of employees as of 2021. With digital transformation as its core strategy, the group was an early adopter of digital practices in the automotive sector, winning the IDC Digital Transformation Award in 2016 for its “Global HRIS System Integration” project.

II. Client Pain Points & Challenges

Shared Service Challenges:

1. Inconsistent service standards and limited scalability.

2. Low automation reliance on manual operations.

3. Monolithic employee service tools and low satisfaction.

4. Decentralized rules and persistently high HR operational costs.

Continental-Specific Challenges:

1. Global Governance Complexity: High communication costs between global and local HR teams necessitate rule alignment and system integration.

2. Agility Requirements: Demand for "plug-and-play" services balancing scalability and deployment speed.

3. Compliance & Accuracy: Stringent data security and compliance standards with near-zero tolerance for errors.

4. System Integration Pressure: Seamless integration with global systems to support rapid organizational expansion.

III. Solutions & Project Outcomes

Solutions:

1. One-Stop Digital HRSSC Construction:

• Deployed CDP’s payroll management and shared services center solutions to streamline compensation workflows.

• Established a standardized, integrated HR service ecosystem covering data management, analytics, and global audits.

2. Technology Enablement & Process Reengineering:

• Implemented robust data encryption and secure interaction mechanisms compliant with SAP interfaces and global standards.

• Leveraged emerging technologies to drive intelligent process automation and enhance decision-making capabilities.

3. Global-Local Synergy:

• Aligned global systems with local regulations to reduce cross-regional communication friction.

• Delivered scalable agile services to match the group’s rapid expansion needs.

Project Outcomes:

• Cost Optimization: HR operating costs reduced by over 25%, achieving significant economies of scale.

• Efficiency Gains: Standardized payroll processes with exceptionally high service accuracy.

• Compliance & Security: Passed global audit certifications with enhanced data interaction security.

• Industry Benchmarking: Became the first HR-focused IDC Digital Transformation Award winner, setting a标杆 for automotive HRSSC practices.

IV. Project Value Recognition

Continental AG’s digital HRSSC transformation redefined its role from a "transaction processing center" to a "value-added service center," achieving global leadership in HR operational efficiency and compliance. The project underscores CDP’s solutions’ critical role in addressing globalization challenges and enabling efficient, compliant management for multinational enterprises.